Troubleshooting Deployments on GKE

Help fixing problems on GKE and GCP

This guide helps diagnose and fix issues you may encounter with Kubeflow on Google Kubernetes Engine (GKE) and Google Cloud Platform (GCP).

Before you start

This guide covers troubleshooting specifically for Kubeflow deployments on GCP.

For more help, try the general Kubeflow troubleshooting guide.

This guide assumes the following settings:

The ${KF_DIR} environment variable contains the path to your Kubeflow application directory, which holds your Kubeflow configuration files. For example, /opt/my-kubeflow/.
```
export KF_DIR=<path to your Kubeflow application directory>
```

The ${CONFIG_FILE} environment variable contains the path to your Kubeflow configuration file.

export CONFIG_FILE=${KF_DIR}/kfctl_gcp_iap.v1.0.2.yaml

Or:

export CONFIG_FILE=${KF_DIR}/kfctl_gcp_basic_auth.v1.0.2.yaml

The ${KF_NAME} environment variable contains the name of your Kubeflow deployment. You can find the name in your ${CONFIG_FILE} configuration file, as the value for the metadata.name key.
```
export KF_NAME=<the name of your Kubeflow deployment>
```
The ${PROJECT} environment variable contains the ID of your GCP project. You can find the project ID in your ${CONFIG_FILE} configuration file, as the value for the project key.
```
export PROJECT=<your GCP project ID>
```
The ${ZONE} environment variable contains the GCP zone where your Kubeflow resources are deployed.
```
export ZONE=<your GCP zone>
```
For further background about the above settings, see the guide to deploying Kubeflow with the CLI.

Troubleshooting Kubeflow deployment on GCP

Here are some tips for troubleshooting GCP.

Make sure you are a GCP project owner.
Make sure you are using HTTPS.
Check project quota page to see if any service’s current usage reached quota limit, increase them as needed.
Check deployment manager page and see if there’s a failed deployment.
Check if endpoint is up: do DNS lookup against your Cloud Identity-Aware Proxy (Cloud IAP) URL and see if it resolves to the correct IP address.
Check if certificate succeeded: kubectl describe certificates -n istio-system should give you certificate status.
Check ingress status: kubectl describe ingress -n istio-system
Check if endpoint entry is created. There should be one entry with name <deployment>.endpoints.<project>.cloud.goog
- If endpoint entry doesn’t exist, check kubectl describe cloudendpoint -n istio-system
If using IAP: make sure you added https://<deployment>.endpoints.<project>.cloud.goog/_gcp_gatekeeper/authenticate as an authorized redirect URI for the OAUTH credentials used to create the deployment.
If using IAP: see the guide to monitoring your Cloud IAP setup.
See the sections below for troubleshooting specific problems.
Please report a bug if you can’t resolve the problem by following the above steps.

DNS name not registered

This section provides troubleshooting information for problems creating a DNS entry for your ingress. The ingress is a K8s resource that creates a GCP loadbalancer to enable http(s) access to Kubeflow web services from outside the cluster. This section assumes you are using Cloud Endpoints and a DNS name of the following pattern

https://${KF_NAME}.endpoints.${PROJECT}.cloud.goog

Symptoms:

When you access the the URL in Chrome you get the error: server IP address could not be found

nslookup for the domain name doesn’t return the IP address associated with the ingress

nslookup ${KF_NAME}.endpoints.${PROJECT}.cloud.goog
Server:   127.0.0.1
Address:  127.0.0.1#53

** server can't find ${KF_NAME}.endpoints.${PROJECT}.cloud.goog: NXDOMAIN

Troubleshooting

Check the cloudendpoints resource
```
kubectl get cloudendpoints -o yaml ${KF_NAME}
kubectl describe cloudendpoints ${KF_NAME}
```
- Check if there are errors indicating problems creating the endpoint

The status of the cloudendpoints object will contain the cloud operation used to register the operation

For example

 status:
   config: ""
   configMapHash: ""
   configSubmit: operations/serviceConfigs.jlewi-1218-001.endpoints.cloud-ml-dev.cloud.goog:43fe6c6f-eb9c-41d0-ac85-b547fc3e6e38
   endpoint: jlewi-1218-001.endpoints.cloud-ml-dev.cloud.goog
   ingressIP: 35.227.243.83
   jwtAudiences: null
   lastAppliedSig: 4f3b903a06a683b380bf1aac1deca72792472429
   observedGeneration: 1
   stateCurrent: ENDPOINT_SUBMIT_PENDING

You can check the status of the operation by running:
```
gcloud --project=${PROJECT} endpoints operations describe ${OPERATION}
```
- Operation is everything after operations/ in the configSubmit field

404 Page Not Found When Accessing Central Dashboard

This section provides troubleshooting information for 404s, page not found, being return by the central dashboard which is served at

https://${KUBEFLOW_FQDN}/

KUBEFLOW_FQDN is your project’s OAuth web app URI domain name <name>.endpoints.<project>.cloud.goog
Since we were able to sign in this indicates the Ambassador reverse proxy is up and healthy we can confirm this is the case by running the following command

kubectl -n ${NAMESPACE} get pods -l service=envoy

NAME                     READY     STATUS    RESTARTS   AGE
envoy-76774f8d5c-lx9bd   2/2       Running   2          4m
envoy-76774f8d5c-ngjnr   2/2       Running   2          4m
envoy-76774f8d5c-sg555   2/2       Running   2          4m

Try other services to see if they’re accessible for example

https://${KUBEFLOW_FQDN}/whoami
https://${KUBEFLOW_FQDN}/tfjobs/ui
https://${KUBEFLOW_FQDN}/hub

If other services are accessible then we know its a problem specific to the central dashboard and not ingress

Check that the centraldashboard is running

kubectl get pods -l app=centraldashboard
NAME                                READY     STATUS    RESTARTS   AGE
centraldashboard-6665fc46cb-592br   1/1       Running   0          7h

Check a service for the central dashboard exists
```
kubectl get service -o yaml centraldashboard
```

Check that an Ambassador route is properly defined

kubectl get service centraldashboard -o jsonpath='{.metadata.annotations.getambassador\.io/config}'

apiVersion: ambassador/v0
  kind:  Mapping
  name: centralui-mapping
  prefix: /
  rewrite: /
  service: centraldashboard.kubeflow,

Check the logs of Ambassador for errors. See if there are errors like the following indicating an error parsing the route.If you are using the new Stackdriver Kubernetes monitoring you can use the following filter in the stackdriver console
```
 resource.type="k8s_container"
 resource.labels.location=${ZONE}
 resource.labels.cluster_name=${CLUSTER}
 metadata.userLabels.service="ambassador"
"could not parse YAML"
```

502 Server Error

A 502 usually means traffic isn’t even making it to the envoy reverse proxy. And it usually indicates the loadbalancer doesn’t think any backends are healthy.

In Cloud Console select Network Services -> Load Balancing
- Click on the load balancer (the name should contain the name of the ingress)
- The exact name can be found by looking at the ingress.kubernetes.io/url-map annotation on your ingress object
```
URLMAP=$(kubectl --namespace=${NAMESPACE} get ingress envoy-ingress -o jsonpath='{.metadata.annotations.ingress\.kubernetes\.io/url-map}')
echo ${URLMAP}
```
- Click on your loadbalancer
- This will show you the backend services associated with the load balancer
  - There is 1 backend service for each K8s service the ingress rule routes traffic too
  - The named port will correspond to the NodePort a service is using
```
NODE_PORT=$(kubectl --namespace=${NAMESPACE} get svc envoy -o jsonpath='{.spec.ports[0].nodePort}')
BACKEND_NAME=$(gcloud compute --project=${PROJECT} backend-services list --filter=name~k8s-be-${NODE_PORT}- --format='value(name)')
gcloud compute --project=${PROJECT} backend-services get-health --global ${BACKEND_NAME}
```
- Make sure the load balancer reports the backends as healthy
  - If the backends aren’t reported as healthy check that the pods associated with the K8s service are up and running
  - Check that health checks are properly configured
    - Click on the health check associated with the backend service for envoy
    - Check that the path is /healthz and corresponds to the path of the readiness probe on the envoy pods
    - See K8s docs for important information about how health checks are determined from readiness probes.
  - Check firewall rules to ensure traffic isn’t blocked from the GCP loadbalancer
    - The firewall rule should be added automatically by the ingress but its possible it got deleted if you have some automatic firewall policy enforcement. You can recreate the firewall rule if needed with a rule like this
```
gcloud compute firewall-rules create $NAME \
--project $PROJECT \
--allow tcp:$PORT \
--target-tags $NODE_TAG \
--source-ranges 130.211.0.0/22,35.191.0.0/16
```
    - To get the node tag
```
# From the Kubernetes Engine cluster get the name of the managed instance group
gcloud --project=$PROJECT container clusters --zone=$ZONE describe $CLUSTER
# Get the template associated with the MIG
gcloud --project=kubeflow-rl compute instance-groups managed describe --zone=${ZONE} ${MIG_NAME}
# Get the instance tags from the template
gcloud --project=kubeflow-rl compute instance-templates describe ${TEMPLATE_NAME}
```
      For more info see GCP HTTP health check docs
- In Stackdriver Logging look at the Cloud Http Load Balancer logs
  - Logs are labeled with the forwarding rule
  - The forwarding rules are available via the annotations on the ingress
```
ingress.kubernetes.io/forwarding-rule
ingress.kubernetes.io/https-forwarding-rule
```
- Verify that requests are being properly routed within the cluster
- Connect to one of the envoy proxies
```
kubectl exec -ti `kubectl get pods --selector=service=envoy -o jsonpath='{.items[0].metadata.name}'` /bin/bash
```
- Install curl in the pod
```
apt-get update && apt-get install -y curl
```
- Verify access to the whoami app
```
curl -L -s -i http://envoy:8080/noiap/whoami
```
- If this doesn’t return a 200 OK response; then there is a problem with the K8s resources
  - Check the pods are running
  - Check services are pointing at the points (look at the endpoints for the various services)

GKE Certificate Fails To Be Provisioned

A common symptom of your certificate failing to be provisioned is SSL errors like ERR_SSL_VERSION_OR_CIPHER_MISMATCH when you try to access the Kubeflow https endpoint.

To troubleshoot check the status of your GKE managed certificate

kubectl -n istio-system describe managedcertificate

If the certificate is in status FailedNotVisible then it means GCP failed to provision the certificate because it could not verify that you owned the domain by doing an ACME challenge. In order for GCP to provision your certificate

Your ingress must be created in order to associated a Google Cloud Load Balancer(GCLB) with the IP address for your endpoint
There must be a DNS entry mapping your domain name to the IP.

If there is a problem preventing either of the above then GCP will be unable to provision your certificate and eventually enter the permanent failure state FailedNotVisible indicating your endpoint isn’t accessible. The most common cause is the ingress can’t be created becuase the K8s secret containing OAuth credentials doesn’t exist.

To fix this you must first resolve the underlying problems preventing your ingress or DNS entry from being created. Once the underlying problem has been fixed you can follow the steps below to force a new certificate to be generated.

You can fix the certificate by performing the following steps to delete the existing certificate and create a new one.

Get the name of the GCP certificate
```
kubectl -n istio-system describe managedcertificate gke-certificate
```
- The status will contain Certificate Name which will start with mcrt make a note of this.

Delete the ingress

kubectl -n istio-system delete ingress envoy-ingress

Ensure the certificate was deleted
```
gcloud --project=${PROJECT} compute ssl-certificates list
```
- Make sure the certificate obtained in the first step no longer exists
Reapply kubeflow in order to recreate the ingress and certificate
- If you deployed with kfctl rerun kfctl apply
- If you deployed using the GCP blueprint rerun make apply-kubeflow

Monitor the certificate to make sure it can be provisioned

kubectl --context=gcp-private-0527 -n istio-system describe managedcertificate gke-certificate

Since the ingress has been recreated we need to restart the pods that configure it

kubectl -n istio-system delete pods -l service=backend-updater
kubectl -n istio-system delete pods -l service=iap-enabler

Problems with SSL certificate from Let’s Encrypt

As of Kubeflow 1.0, Kubeflow should be using GKE Managed Certificates and no longer using Let’s Encrypt.

See the guide to monitoring your Cloud IAP setup.

Envoy pods crash-looping: root cause is backend quota exceeded

If your logs show the Envoy pods crash-looping, the root cause may be that you have exceeded your quota for some backend services such as loadbalancers. This is particularly likely if you have multiple, differently named deployments in the same GCP project using Cloud IAP.

The error

The error looks like this for the pod’s Envoy container:

kubectl logs -n kubeflow envoy-79ff8d86b-z2snp envoy
[2019-01-22 00:19:44.400][1][info][main] external/envoy/source/server/server.cc:184] initializing epoch 0 (hot restart version=9.200.16384.127.options=capacity=16384, num_slots=8209 hash=228984379728933363)
[2019-01-22 00:19:44.400][1][critical][main] external/envoy/source/server/server.cc:71] error initializing configuration '/etc/envoy/envoy-config.json': unable to read file: /etc/envoy/envoy-config.json

And the Cloud IAP container shows a message like this:

Waiting for backend id PROJECT=<your-project> NAMESPACE=kubeflow SERVICE=envoy filter=name~k8s-be-30352-...

Diagnosing the cause

You can verify the cause of the problem by entering the following command:

kubectl -n istio-system describe ingress

Look for something like this in the output:

Events:
  Type     Reason  Age                  From                     Message
  ----     ------  ----                 ----                     -------
  Warning  Sync    14m (x193 over 19h)  loadbalancer-controller  Error during sync: googleapi: Error 403: Quota 'BACKEND_SERVICES' exceeded. Limit: 5.0 globally., quotaExceeded

Fixing the problem

If you have any redundant Kubeflow deployments, you can delete them using the Deployment Manager.

Alternatively, you can request more backend services quota on the GCP Console.

Go to the quota settings for backend services on the GCP Console.
Click EDIT QUOTAS. A quota editing form opens on the right of the screen.
Follow the form instructions to apply for more quota.

Legacy networks are not supported

Cloud Filestore and GKE try to use the network named default by default. For older projects, this will be a legacy network which is incompatible with Cloud Filestore and newer GKE features like private clusters. This will manifest as the error “default is invalid; legacy networks are not supported” when deploying Kubeflow.

Here’s an example error when deploying Cloud Filestore:

ERROR: (gcloud.deployment-manager.deployments.update) Error in Operation [operation-1533189457517-5726d7cfd19c9-e1b0b0b5-58ca11b8]: errors:
- code: RESOURCE_ERROR
  location: /deployments/jl-0801-b-gcfs/resources/filestore
  message: '{"ResourceType":"gcp-types/file-v1beta1:projects.locations.instances","ResourceErrorCode":"400","ResourceErrorMessage":{"code":400,"message":"network
    default is invalid; legacy networks are not supported.","status":"INVALID_ARGUMENT","statusMessage":"Bad
    Request","requestPath":"https://file.googleapis.com/v1beta1/projects/cloud-ml-dev/locations/us-central1-a/instances","httpMethod":"POST"}}'

To fix this we can create a new network:

cd ${KF_DIR}
cp .cache/master/deployment/gke/deployment_manager_configs/network.* \
   ./gcp_config/

Edit network.yaml to set the name for the network.

Edit gcfs.yaml to use the name of the newly created network.

Apply the changes.

cd ${KF_DIR}
kfctl apply -V -f ${CONFIG}

CPU platform unavailable in requested zone

By default, we set minCpuPlatform to Intel Haswell to make sure AVX2 is supported. See troubleshooting for more details.

If you encounter this CPU platform unavailable error (might manifest as Cluster is currently being created, deleted, updated or repaired and cannot be updated.), you can change the zone or change the minCpuPlatform. See here for available zones and cpu platforms.

Changing the OAuth client used by IAP

If you need to change the OAuth client used by IAP, you can run the following commands to replace the Kubernetes secret containing the ID and secret.

kubectl -n kubeflow delete secret kubeflow-oauth
kubectl -n kubeflow create secret generic kubeflow-oauth \
       --from-literal=client_id=${CLIENT_ID} \
       --from-literal=client_secret=${CLIENT_SECRET}

Troubleshooting SSL certificate errors

This section describes how to enable service management API to avoid managed certificates failure.

To check your certificate:

Run the following command:
```
kubectl -n istio-system describe managedcertificate gke-certificate
```
Make sure the certificate status is either Active or Provisioning which means it is not ready. For more details on certificate status, refer to the certificate statuses descriptions section. Also, make sure the domain name is correct.
Run the following command to look for the errors using the certificate name from the previous step:
```
gcloud beta --project=${PROJECT} compute ssl-certificates describe --global ${CERTIFICATE_NAME}
```
Run the following command:
```
kubectl -n istio-system get ingress envoy-ingress -o yaml
```
Make sure of the following:
- networking.gke.io/managed-certificates annotation value points to the name of the Kubernetes managed certificate resource and is gke-certificate;
- public IP address that is displayed in the status is assigned. See the example of IP address below:
```
status:
  loadBalancer:
    ingress:
     - ip: 35.186.212.202
```
- DNS entry for the domain has propogated. To verify this, use the following nslookup command example:
```
`nslookup ${DOMAIN}`
```
- domain name is the fully qualified domain name which be the host value in the ingress. See the example below:
```
${KF_APP_NAME}.endpoints.${PROJECT}.cloud.goog
```
Note that managed certificates cannot provision the certificate if the DNS lookup does not work properly.

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Last modified 01.06.2020: Add instructions for how to deal with failed not visible certificate errors (#1974) (5e81f274)

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